At TrafficMaster Sales, we stand behind the quality of our flooring products. We want you to be completely satisfied with your purchase of Area Rugs, Hardwood Flooring, Laminate Flooring, Gym Flooring, or any other product from our extensive collection. If you are not satisfied, our hassle-free returns and exchanges policy is here to help.

Returns & Exchanges Eligibility

  • You may return or exchange most items within 15 days of receiving your shipment.
  • The item must be in its original, unused, and uninstalled condition, with all original packaging and tags attached.
  • A valid proof of purchase (order number) is required.
Note: Non-Returnable Items

Due to hygiene and safety reasons, the following products cannot be returned or exchanged once purchased:

  • Carpet Padding (cut to size)
  • Cut to Length flooring materials
  • Artificial Grass (if unrolled or cut)
  • Any Clearance or In Stock Carpet marked as “Final Sale”

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Contact Us: Email our support team at [email protected] within 15 days of receipt. Include your order number and reason for return or exchange.
  2. Wait for Approval: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and further instructions.
  3. Pack the Item: Securely pack the item in its original packaging. Include the RMA number inside the package.
  4. Ship the Item: Mail the return package to the address provided. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped or defective product).

Return Shipping Address

Once your return is approved, you will be instructed to ship the item to:

TrafficMaster Sales
Returns Department
3530 Washington Avenue
MIAMI, US 46959

Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Please note that shipping charges (both original and return) are non-refundable, unless the return is due to our error.
  • Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.

Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process above. Once we receive the returned item, we will process the exchange and ship the new item to you. Standard shipping rates will apply for the new shipment.

Return Request Email Template

To help you get started, here is a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear TrafficMaster Sales Support Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The details are as follows:

  • Product Name: [e.g., TrafficMaster Area Rug, 8×10]
  • Reason for Return/Exchange: [Please provide details]

Please let me know the next steps and provide the return shipping address.

Thank you,

[Your Full Name] [Your Phone Number]

Questions?

If you have any questions about our Returns & Exchanges policy, please contact us at [email protected]. We’re here to help!