FAQ

What types of flooring products do you offer?

We offer a wide range of flooring solutions including Area Rugs, Artificial Grass, Carpet, Hardwood Flooring, Laminate Flooring, Ceramic Tile, Gym Flooring, and more. Our products cater to both residential and commercial needs.

Do you have products in stock for immediate shipment?

Yes, we have “In Stock Carpet” and other items ready for quick processing and delivery. Check the product pages for availability.

Can I get samples of your flooring products?

Currently, we do not offer samples online. However, our detailed product descriptions and images help you make an informed decision. For specific inquiries, contact us.

Where do you ship to?

We ship globally, excluding Asia and some remote areas due to logistical constraints. Most countries are covered!

What are your shipping options and costs?

We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after shipment.
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after shipment.

How long does order processing take?

Orders are processed within 1-2 business days. You’ll receive a tracking number via email once shipped.

What should I do for large item deliveries?

For large items like carpet padding or laminate wood flooring, please ensure someone is available to receive the delivery to avoid delays.

What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. Items must be in original condition. Contact us at [email protected] to initiate a return.

Are there any items that cannot be returned?

Custom or cut-to-length items may not be eligible for return unless damaged or defective. Please check product details or contact us for specifics.

How long do refunds take?

Refunds are processed within 5-10 business days after we receive the returned items, depending on your payment method.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Is my payment information secure?

Yes, we use encrypted payment gateways to ensure your personal and financial data is protected.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

How can I track my order?

After shipment, you’ll receive an email with a tracking number. Use it on the carrier’s website (DHL, FedEx, or EMS) for real-time updates.

Can I change or cancel my order after placement?

Orders are processed quickly, so changes or cancellations must be requested within a few hours of placement. Contact us immediately at [email protected].

How can I contact customer support?

Email us at [email protected] for any questions. Our team is here to assist you!

What are your business hours?

Our support team operates during standard business hours (EST), and we aim to respond to all inquiries within 24 hours.